FAQ

Is there a minimum order amount?
No, unless specified in our offer. Keep in mind that we operate as an exporter and quote based on logical export volumes.

What are the payment terms?
10-30% of the total amount when confirming your order, the rest is due prior to pick-up.

What are the delivery times?
Depending on the supplier tariff type, deliveries vary between a few days and numerous weeks from the date of the order confirmation. Stock or indent tariff, brand inquired, reference quantity availability, order mix intensity and overall volume purchased are all elements that shape the ETA.

When can I pick up my order?
Once we have received your total payment of invoiced goods (due balance) and your information about who will be collecting for you, you may send your transporter for pick-up from our premises. Our sales team will provide you with our pickup protocol guidelines to help you with the process.

Where do we pick up our orders from?
Our offices and warehouse are at the same address location; you can refer to our contact page for full details.

What is your VAT number?
6980458859

What are your banking details?
We hold corporate accounts with Türkiye İş Bankası A.Ş, of which details are found on all of our PRO FORMAS and INVOICES.

When can we visit your premises?
You are most welcome to do so, but we kindly ask you to first contact us to arrange the best date and time for both of us. We look forward to seeing you!